SOS First Aid and Safety Training Business Days and Hours of Operation are Monday – Friday, 8:30 am – 5:30 pm. Our administration office is closed on weekends and government holidays. 

Administrative Hours of Operation are Monday – Friday, 8:30 am – 5:00 pm. 

Our administration office is closed on weekends and government holidays, and holidays are not considered business days. 

All Course Registrations are subject to the following policies.

Full payment at the time of registration is required. This ensures that there is a spot held for you in your scheduled class.

Any rescheduling or cancellation requests of First Aid or online course must be made in writing to [email protected] a minimum of 3 full business days prior to your in-person course, regardless of when you registered. If you registered within 3 days of the start of your scheduled, in-class course, you will not be permitted to transfer or cancel with refund.

Cancellations or rescheduling requests made in writing, 3 business days prior to the start of your scheduled training session, are subject to a $25 (plus HST) administration fee.  Only one rescheduling opportunity is permitted. If you reschedule to a new date, you forfeit the right to any refund.

There are no refunds or rescheduling for students who fail to attend their scheduled in-person training session.

Please notify SOS First Aid in advance of any absence due to illness. A notified absence due to illness will be treated as a Course Transfer and subject to a $25 administration fee.

As an additional precaution against transmission of covid, colds and influenza, you will not be permitted to attend a class if you exhibit signs of such illness.  You will be asked to request a transfer to a different date.

Participants are required to attend the entire class, and participation is mandatory. Because of this, late arrivals will not be accommodated, and you will not be eligible for a transfer or refund.

Participants are evaluated based on their ability to perform the first aid and CPR skills during the course, in addition to a written multiple-choice test.

Refunds are not provided for unsuccessful attempts.

The CPR course requires physical exertion.  Individuals with existing medical conditions, such as pregnancy, bone, muscle, and joint conditions, respiratory conditions, should consult a doctor prior to attendance.  We do not assume any risk or liability for injuries or illness that may result from course participation.  Please talk to your doctor and stay safe.

BLENDED COURSES

Due to the limited number of spots in our classes and access to pre-course work, NO refunds will be issued for any blended course registrations where students have started the online modules.

Failure to complete online modules.

It is the participant’s responsibility to ensure they have received access to the pre-course online modules. If you have not received an email from the Canadian Red Cross within 48 hours of registration, please contact the office immediately at [email protected]. If you register for a course taking place within that time frame, contact the office during regular business hours to have the online component resent to you.

These modules must be completed before your in-person session begins and there are no exceptions. You will not be admitted to your class without the completion of the modules. No refunds will be provided, and no transfers are available due to non-completion of modules.

NON-BLENDED COURSES

Cancellations and Transfer

Any rescheduling or cancellation requests must be made in writing to [email protected] a minimum of 3 full business days prior to your course, regardless of when you registered. If you registered within that time frame, you will not be permitted to transfer or cancel with refund.

Administrative Hours of Operation are Monday – Friday, 8:30 am – 5:00 pm. 

Our administration office is closed on weekends and government holidays, and these are not considered business days. 

Any allowable cancellations are subject to a $25 (plus HST) administration fee and only granted one time. If you transfer to a new date, you forfeit the right to any refund.

There are no refunds for students who fail to attend their scheduled in-person training session.

INSTRUCTOR COURSES

No cancellations, refunds or transfers permitted.

Due to the small number of attendees per instructor courses, no cancellations, refunds or transfers will be permitted when made less than 14 days in advance of your scheduled training. Cancellations made with more than 14 days advanced notice are subject to a $150 cancellation fee.  SOS First Aid requires a minimum of 4 people to run Red Cross instructor courses. The Canadian Red Cross requires 100% attendance and successful completion in order to be awarded a certification. Please arrive on time. You will not be admitted to your class and no refund will be provided if you are late.

Course Cancellation by SOS First Aid

Though rare, SOS First Aid reserves the right to cancel or re-schedule a course in the case of an emergency, instructor illness or low-class enrolment.

SOS First Aid and Safety Training will attempt to notify participants of any cancellations at least 48 hours prior to a course.

During winter months we will attempt to notify participants of any cancellations due to storm conditions at least 24 hours prior to a course.

ACCESSING YOUR CERTIFICATION:

Approximately 3-5 business days after your course, you will receive an email from the Canadian Red Cross inviting you to create a profile on the My Red Cross website if you do not already have one. If you have completed a Blended course, please log into your profile.

Your online certificate will be available to view, download and print AFTER you create your profile and login. You can find your certification under “My Profile”, “My Certifications”. Please contact us if you have any difficulty retrieving your certification.

Our Commitment to Privacy

We take customer privacy seriously and do not sell or give out any customer information.

Your privacy is extremely important to us. The trust placed in us by our customers is absolutely essential to our success and do all we can to earn and protect that trust. We do not share your personal information with any outside companies. We do share your personal information with the Canadian Red Cross as required by our contractual agreements.

Facility Cameras

All our facilities employ the use of surveillance cameras on its premises to ensure the safety and security of both our staff and participants. We committed to safeguarding your privacy to the best of our abilities and assure you that the collected data will be used exclusively for security purposes.