Do you like the flexibility of offering your employees online training courses?

AND Do you find it challenging to schedule resources to ensure mandated certifications for employees are verified?

Do you find it challenging to confirm that the actual employee is really completing their training?

Here is how we can help

Industry has seen an increased demand and need for online training. Over the years, more employees are working non-standard hours and many companies are hiring more contract workers.  With this change, work-based learning has become more flexible to accommodate the shift in a company’s training needs. While the flexibility and convenience of online courses has helped to make onboarding and training more efficient and cost-effective, there may be a compromise on maintaining the integrity of course completion. When workers complete training away from the supervision of a classroom, how do you guarantee the person taking the training is really who they say they are? Is there a way to meet these changing industry needs while still ensuring the integrity of course completions?

The simple solution is called Virtual Proctoring

Virtual proctoring is the use of web-based technology to supervise an exam or the delivery of educational material, including online courses, exams, and even form completions. By using facial detection algorithms and recognition technology, the software allows one to verify the identity of the learner and ensure learners are following the session rules. This means that it not only verifies one’s identity, but also whether or not learners are paying attention. This is done by using the capabilities already built into web browsers and webcams, so no additional software is required by the employee.

Save Time and Money

Converting your training sessions and orientations to online training programs allows workers to complete training before they arrive on the job site. This not only minimizes the loss of productive time, but also ensures there are no logistical delays involved with preparing and organizing content, booking training facilities or grading exams. With virtual proctoring, you can also minimize the costs of trainers and exam supervision while ensuring consistent identity verification.

A Client Case Study: Estimated Cost Savings

Below is our client’s cost savings and sample budget comparison when they introduced virtual proctoring into the company.  Our client saved millions of dollars by moving their employee’s orientation online and integrating our virtual proctoring tool.

To help illustrate the cost savings, the following is a sample budget comparison, modeled after and scaled accurately to the numbers given to us by our client.

Estimated Costs for Instructor-Led Orientation

Approximate Total Cost: $5,000,00

Productivity Loss:  63%

Trainer Costs: 6.4%

Facility Costs: 30.3%

Cost Savings with Virtual Proctoring

Estimated Cost Savings with Virtual Proctoring: $4,715,000

Estimated cost savings based on a development and implementation cost of $285,000 versus the projected $5,000,000 for the onsite orientation

As the student’s webcam records the training session, the technology monitors for any deceptive behavior displayed during the online course session. Deceptive behavior can then be flagged. Examples of such behavior include the student placing images in front of the webcam or switching participants after showing their ID. In monitoring and flagging these types of behavior, virtual proctoring can help identify and prevent unethical actions before it occurs on site. As the statistics below show, 6.4% of participants were flagged during virtual proctoring sessions due to not following the outlined session rules and/or deceptive behavior.

Session Data Summary*

Verified Sessions (No Issues): 82.8%

Administrative Flags** (majority cleared): 0.8%

Participation Flags***: 5.8%

Deceptive Flags:  0.6%

*Taken from a sample size of just over 15,000 participants across 5 courses (2016)

**ID or participant image could not be verified

***Participant failed to follow the rules of the session

Legal Protection

When proctored sessions are mandatory for online training sessions, you can prove compliance with regulatory requirements. Usernames and password are insufficient to confirm identity or an individual’s training participation. With virtual proctoring, if a work incident occurs despite the allocated training, the company has recorded proof the employee had completed the required training, which provides a defense against potential litigation.

Due Diligence

The importance of safety compliance is nothing new to health and safety professionals. We know we must do everything reasonably possible to prevent workplace incidents. Having policies in place and offering training is not necessarily enough. Meta-analytical investigations have shown that engagement levels in safety training is directly related to safety performance within organizations. When virtual proctoring is used, this ensures workers are engaged with online training.

An online course that does not identify the participant does not meet the minimum standard.”
OHS in Alberta (Ask the Expert)

“Identity verification and proctoring technology is particularly critical when organizations use web-enabled educational materials as part of risk control strategies that seek to ensure that employees are competent in regulatory critical activities (e.g., standards of business conduct, financial accounting requirements, reporting requirements, disclosure, health and safety or environmental requirements).”
IOSH ALBERTA Industry Best Practice

“Employers must be able to show both that the training was adequate, based on training content, and that the employee received the training.”
OSHA Publication 2254-09R 2015

“Court cases such as R. v. Rose’s Well Services Ltd. illustrate that employers need to ensure that they do more than provide training access. These cases show that there is a need to ensure that the personnel requiring the training are the ones receiving it.”
Robert Day, Licensed Investigator and Paralegal

“When training is delivered online an employer needs to confirm that the individual taking the training is the intended recipient, and that the employee did not just click play and walk away, or have others complete the training or answer comprehension testing questions for them.”
Jason Kraft, Occupational Health and Safety Administration (Officer)

Our Clients

Customer Reviews

Patrick is an awesome instructor. Very kind, welcoming and patient. Efficient training done.
Fares Madaoui
Fares Madaoui
Lora Mae Malazarte
Lora Mae Malazarte
Sharmayne MK
Sharmayne MK
Amy Vickramasinghe
Amy Vickramasinghe
Melissa Gray
Melissa Gray
Fox Calamity
Fox Calamity
nelson melo
nelson melo
On August 22nd, 2021 I took my First Aid and Safety Training at the Oak Park Neighborhood Centre and my instructor was amazing. She made the information relevant not just to our everyday life, but to our current situation. She taught in a way that everyone can understand. She answered the questions we had in a words that we understood and in a judgement free environment. Protocols for Covid-19 were in place, we were spaced appropriately and mask were worn, all procedures were done individually with sanitized mannequins. Well done!!
mon olliver
mon olliver
Excellent instructor, very thorough, helpful and friendly
Ranna Manbodh
Ranna Manbodh
Manjit Singh
Manjit Singh
Patrick was courteous, informative and kind. I highly recommend this mask fitting session to anyone who's looking to get their mask certification.
Tu-Anh Nguyen
Tu-Anh Nguyen
Mr. Patrick is understandble regarding instructions.
Frencshield Nuestro
Frencshield Nuestro
Emma Miller
Emma Miller
Renae Campbell
Renae Campbell
Yusra Syeda
Yusra Syeda
Andrea Castro
Andrea Castro
Ellie Burland
Ellie Burland
Arbelyn Marohom
Arbelyn Marohom
Corinna Viscusi
Corinna Viscusi
Lily Kisilevich
Lily Kisilevich
Luzinhel John Marohom
Luzinhel John Marohom
Milly Valdivia
Milly Valdivia
chuks Brian
chuks Brian
Stefano Taglieri
Stefano Taglieri
Super organized and clean.
Sophia M
Sophia M
Julia Romano
Julia Romano
Lily Li
Lily Li
Amazing class! Great instructor!
destiny sight
destiny sight
I had Ally for my CPR course. She was very friendly, professional and made the day long course feel enjoyable. Thanks so much! Would recommend
Austin Paliga
Austin Paliga
Alicia Anderson
Alicia Anderson
Sadika Dougheili
Sadika Dougheili
Brittany F
Brittany F
Had an Amazing Experience!!! Patrick is so informative and helpful, I recommend taking this class👍
Kiran Imran
Kiran Imran
Merry Kamel
Merry Kamel
Julianna Ebarvia
Julianna Ebarvia
Gerbie Nkosi
Gerbie Nkosi
The test was very well explained 👏 👌. Will recommend to others.Excellent instructor !!
Joyous Joy
Joyous Joy
kind guy patrick thank you
likkledianito
likkledianito
Sharalee Solomon
Sharalee Solomon
Amazing fun experience
Arian A
Arian A
Trae Colley
Trae Colley
S Pbailee
S Pbailee
Lee Ann
Lee Ann
Tyson has been a great instructor. He answered questions in detail and made it a comfortable learning environment. 10/10 would recommend!Course was completed at the Mississauga site.
Tiffanie Christopher
Tiffanie Christopher
Tyson was a great instructor!! Very informative and also shared some stories.
Diana “dayana” Hosien
Diana “dayana” Hosien
the training was educational, and the facilitator was knowledgeable and at ease with the group.
Andrea Jantoska
Andrea Jantoska
Tyson was the best instructor one could hope for. He took his time to go through the material and was really hands on. I thought the class was going to be long and boring but I actually ended up having fun and I feel 100% prepared to help in an emergency situation.
Alake Mills
Alake Mills
Had a First Aid/CPR-C course at the living arts centre and it was great. Was very informative and our instructor Tyson really tried to make it an engaging and enjoyable day
Myles Abreo
Myles Abreo
It was nice to met Patrick sacco
Raghad Baraket
Raghad Baraket
I attended a Mask Fit Testing class and my instructor, Patrick, was amazing! He was very outgoing and made everyone feel comfortable and relaxed while telling us about the important information we needed to know. I highly recommend!
Keiyana Campbell
Keiyana Campbell
Amrit Rehsi
Amrit Rehsi
Yuliia Bilous
Yuliia Bilous
Mario Sacco was a very enthusiastic instructor. Very pleasant.
Katrina K
Katrina K
It was a good experience. Partick Sacoo is a good instructor.
amandeep khurana
amandeep khurana
Class was as fun as first aid can be. Tyson was an awesome instructor.
Daniel Tchitchkevitch
Daniel Tchitchkevitch
Awesome teacher, made it light and fun. Great job Tyson.Multiple dates available - easy to flex with personal schedule
Tasha Singh
Tasha Singh
Such a great experience completing my mask fit training with SOS First Aid. Mario was very informative and kept the class entertaining!
Rachel Hunter
Rachel Hunter
I came here for my First Aid and CPR HCP/BLS level. The theory portion was hybrid and the practical was in person at Living Arts Centre. The training was well organized and very informative. They provide everything that you will need for the training. I will definitely come back when I have to renew my certification.
Natalie
Natalie
Well my experience was a bit scary because I was not mentally prepared. At first I thought I was going to pass out but then I was able to withstand the smell of what the instructor was spraying into the mask. I thought I would pass out at first when I had on the N-95 mask but then I realize that it was doable and I can tolerate the test. Good luck.
Avril Jones
Avril Jones
I had an amazing experience . The instructor was respectful and the course is wonderful.
Samantha S
Samantha S
thank you:) i enjoyed it and i met an awesome instructor
Bonu Satimova
Bonu Satimova
Friendly, informative and efficient.
Vinita H.C.
Vinita H.C.
Skirt skirt
Skirt skirt
Lauren Trevors
Lauren Trevors
Sydney
Sydney
Dania
Dania
Krista Pearce
Krista Pearce
Herleen Mudher
Herleen Mudher
Just completed my training with Julie. She was fantastic, knowledgeable and very patient. She has so much experience and she trained us so well. SOS First Aid and Safety Training are true professionals and care so much for us to succeed and that is key. Keep up the great work. Thank you so much Julie:)
Amanuel Sengal
Amanuel Sengal
Well organized, excellent instructors for Remote First Aid Training. I would highly recommend SOS for training.
Kim Macdonald
Kim Macdonald
hannah zanetti
hannah zanetti
H Elbahu
H Elbahu
Laura Velez
Laura Velez
Janelle Apresto
Janelle Apresto
Kailee Barrett
Kailee Barrett
Emily R
Emily R
Very quick and easy
Aaron Bradley
Aaron Bradley
SOS first aid is a great company to get your mask fit N95 test done. Patrick Sacco is an amazing instructor. Great instructions and demonstrations. Thanks again
Naomi Su
Naomi Su
esther oni
esther oni
Had some miscommunication issue, but it was quickly sorted. Also, they accommodated my request to upgrade my course on-the-spot when I realized that I signed up for the wrong one. Kim is a very knowledgeable and amazing instructor!
Kim Eloise Isaguirre
Kim Eloise Isaguirre
S.O.S First-Aid is a well-organized company that offers a variety of services for healthcare providers and/or the lay public. They're reasonably priced and provide N95 mask-fitting and testing sessions for schools with programs that specialize in healthcare (e.g., nursing, firefighting, paramedics, etc.). Great staff! Highly recommend!
Julia Kenny
Julia Kenny
The training was very informative and knowledgeable. Would recommend handsdown to anyone who needs First Aid and Safety Training
Catherine R
Catherine R
Just did my First Aid and BLS training yesterday with Patty, she's an awesome instructor! To the point, very informative, and she has such a fun personality! I'll definitely be back to do my recert.
Alexa Stecko
Alexa Stecko
Completed my CPR training program here.
Beth Shotunde
Beth Shotunde
Had my Standard First Aid/ CPR Blended course yesterday at the living art centre and the instructor Kim was amazing! She is highly qualified and very informative. This is my second time taking my first aid/ CPR course with SOS and I learn so much new information this time. Definitely will be returning in the future again.
cait8923
cait8923
I came here for my mask fit test and my experience was great! The instructor was very nice and answered all my questions. The class was 45 minutes and went very smoothly. Overall, I would definitely recommend SOS First Aid and I will defiantly be back in two years to renew my certificate!
Julia Diadamo
Julia Diadamo
Excellent instructors and customer service! Highly recommended!!
Nadia Piovesan
Nadia Piovesan
staff is super friendly... always had great experiences with all my courses done at SOS first aid!
Sabrina Fazio
Sabrina Fazio
Felt super safe, and will certainly be returning!!
Nicole Ann
Nicole Ann
kristen lalla
kristen lalla
The SOS First Aid & AED recertification course instructed by Patty was a wonderful experience. This course was filled with a great mixture of both theory and practice which made the material much easier to grasp. Patty is very nice and did an exceptional job engaging with the class.Highly recommended instructor :)
Teka Clarke
Teka Clarke
I have taken several first aid CPR courses with many different companies. I have to say this was the best training I have attended. Patty the instructor was engaging and funny with relevant experiences that really drove the point home. I will be using SOS first aid training from now on.
David McIntyre
David McIntyre
I took my BLS course from SOS and it was an amazing expercience. The instructor, Ms Patty is friendly and explained all the procedures in details. Hands on experience was fun. Moreover, the facility is nice and clean and very welcoming.
Kartikay Srivastava
Kartikay Srivastava
In Oakville my instructor Patty was amazing. I learned a lot and when I didn't understand she was sure that I was learning from it. Thanks SOS First Aid for the courses offered , those always are needed to keep us updated.
Jose C.
Jose C.
The company has helped me out after my request for a rescheduled course. This is all we needed as emergencies happen and grateful they reconsidered their initial verdict. Thank you
Pieter Medema
Pieter Medema
Just did First Aid BLS course with Patty. Great Instructor, Great course delivery - to the point, doesn't drag or make you fall asleep. Really liked Patty's style of teaching. Awesome personality!!FYI - No refunds if under 48 hrs notice.I enjoyed both days of the course.
arsh
arsh
Had a knowledgeable session with Tyson.He is amazing!! great examples.!!! Thank you so much Tyson!
nikivelastgui
nikivelastgui
Completed the Standard First Aid/CPR C course for the first time and the instructor Tyson was great!!
Ana Arrieta
Ana Arrieta
It was very fun class and I had learned a lots from my trainer Tyson. Thank you very much.
Wan Nilprasert
Wan Nilprasert

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Effective Sept 22/2021: In accordance with Ontario Government regulations, SOS First Aid requires proof of vaccination along with valid ID for all participants attending SOS First Aid classes at our public locations. Participants can download proof of vaccination from theOntario Government Portal