Frequently Asked Questions

Have a question about our first aid & CPR courses? Please see our Frequently Asked Questions below. 

What is first aid?

First aid is the immediate care one gives to an ill or injured person until medical care can be obtained. The First Aider’s role includes:

  • recognizing the emergency
  • calling EMS/911
  • reacting according to your skills, knowledge, and comfort level

In a standard or emergency first aid class, students learn skills and knowledge to handle emergencies such as:

  • bleeding
  • heart attack and stroke
  • anaphylaxis
  • head, neck and spinal injuries
  • diabetic treatment

Having certification in first aid helps you prepare for these emergencies, and provide assistance and care until an advanced medical team arrives. 

What is CPR?

CPR stands for cardiopulmonary resuscitation. The term cardio refers to the heart, and pulmonary refers to the lungs. CPR is the same as Basic Cardiac Life Support (BCLS).

CPR is a combination of breathing and chest compressions. Performing CPR increases a cardiac arrest casualty’s chances of survival by keeping the brain supplied with oxygen until the person receives advanced medical care.

CPR alone is not enough to help someone survive cardiac arrest. Advanced medical care is needed immediately, and includes the use of medications or a defibrillator.

With proper CPR training, whether standalone or combined with a standard or emergency first aid course, can help make a difference in an emergency until help arrives.

What is an AED?

AED stands for Automated External Defibrillator.  An AED sends an electric shock through the chest to the heart to start the heard beating effectively again. Defibrillation given as soon as possible is the key to helping some people survive cardiac arrest.

All of our first aid & CPR classes include AED certification, and teach you skills to handle situations such as:

  • choking situations
  • respiratory distress
  • respiratory arrest (when breathing stops)
  • cardiac arrest
What are the different levels of CPR certification?

CPR Level A is CPR and choking techniques for adults. This course is recommended for those who need to know how to assist with respiratory or cardiac emergencies affecting a person older than eight years of age. The course is intended for layperson (general public) first aiders, workplace first aiders, Can-Fit-Pro certifications, and others.

CPR Level C is CPR and choking techniques for adults, children, and infants. 2-person CPR for adult and child is also taught at this level.  This is recommended for those who need to know how to assist with respiratory or cardiac emergencies affecting persons in different age groups.

The course is intended for layperson rescuers, workplace safety teams, lifeguards, police, ECE and daycare providers, PSWs, security guards, and other groups.

CPR Level HCP is CPR and choking techniques for adult, child, and baby victims at a Health Care Provider level. This course includes Level C plus additional skills such as advanced circulation check, rescue breathing, and use of a bag valve mask (BVM).

The course is intended for doctors, nurses, paramedics and allied Health Care Professionals (RT, OT, PT, etc).

You can also take CPR Level HCP combined with a standard or emergency first aid course.

When do I receive my CPR certification cards?

You will receive your Red Cross certificate upon successful completion of the course, right at the end of your class. If you are completing a Lifesaving Society course, your certificate will be mailed out to you directly from the Lifesaving Society.

All of our first aid and CPR courses include certification from the Canadian Red Cross Society or The Lifesaving Society. The certificates meet Canadian Occupational Safety and Health regulations, Ontario’s Workplace Safety and Insurance Board requirements, and are recognized by employers, schools, and safety councils throughout Canada.

How long are First Aid and/or CPR certifications valid?

First aid and CPR certificates are valid for three years, after which you’ll need to take a recertification course. However, the Canadian Red Cross Society recommends recertification of CPR every year. You should also note that some employers require you to retrain every year.

What are your payment refund and privacy policies?

Please click here for all of our payment refund and privacy policies.

I can’t attend a class in person. Do you offer any courses online?

We’re proud to offer some great online WSIB safety courses. Click here to view our catalogue.

Have a question that isn’t answered here? Ask us at 905-844-9813, or email us today!

Customer Testimonials

  • Hi Velma,

    I really wanted to write you to thank you for all your patience coordinating everything with me. Secondly, I wanted to write you about Allison. We absolutely loved and appreciated her teaching. I have taken numerous first aid courses in the past and none of them have ever come close to what she delivered today. You have a truly excellent instructor that made the content funny, personal and extremely practical. I thanked her personally after class, but I wanted to make sure that you knew how pleased we were as well. Different individuals in the class kept coming up to me afterwards and telling me that they’ve never been taught first aid with such a phenomenal instructor. In the future, when we need any certification, I will most definitely be bringing you our business!

    Thank you!

    Sharon Johnston

  • “SOS First Aid provided Kronos with First Aid and CPR training to our Joint Health and Safety Committee and a few interested employees. Velma was engaging and made what could have been dry material, interesting and informative. Everyone who took the course scored very well on the final exam and I attribute that to Velma’s instruction and engaging delivery of the material. Velma is friendly and very current in the area of health and safety. I would definitely hire her again in future.”

    Jennifer Rea, Canadian Operations Manager, Kronos Inc.

  • “…..we appreciated SOS’ professionalism and training knowledge. Velma is very orgainzed/punctual/trustworth and is an interesting instructor that keeps you engaged in the topic.  Their classes are always fun to attend!”

    Angela Quaranta, Regional Bootcamp Manager, Bootcamp Ontario

  • “It was a pleasure having SOS First Aid provide First Aid training with the staff, they gave very positive feedback. Velma was professional in her approach and everyone was well trained by the end of the day. We will use SOS’  services again for the next round of First Aid training”

    Sue Furlong, Company Trainer/ISO Co-ordinater, Gerrie Electric Wholesale Ltd

  • “….. Your sessions are always professional yet friendly and I will continue to refer you to friends and colleagues any chance I get.  I look forward to booking my 3rd session with you in December with a group of my Personal Trainers.”

    Thanks again for being available when we need you.  You are a “life-saver!”

    Stacey Zita, PTS, Motivation Fitness, Oakville, Ontario