Payment, Refund and Privacy Policies

Prepayment at the time of registration is required.

Course Cancellation By SOS First Aid

Should it be necessary for SOS First Aid to cancel a course due to low enrolment or
instructor illness, your registration will be transferred to another course at
no charge or a full refund will be issued.

Course Transfer

A one time transfer to another course may be requested at least two business days prior to the course at no charge.

One additional transfer may be requested:  a $20 fee applies.

Cancel With Notice (minimum of 2 business days notice)

To receive a refund, the candidate must cancel more than two business days prior
to the course date. The candidate will be refunded the course fee less $20.00 cancellation fee.

Cancel Without Notice (less than 2 business days)

No refunds will be given when candidate cancels or request a transfer less than two business days prior to the course date.

Candidate may transfer to another course; a $20 fee applies.

Once a candidate transfers to another course, the candidate may no longer request or obtain a refund should they decide to subsequently cancel or downgrade the certification training course for which they were originally registered.

When candidates do not show up for the course in which they have registered, the full course fee per candidate will be charged and no refund will be given.

Please notify SOS First Aid in advance of any absence due to illness. A notified absence due to illness will be treated as a  Course Transfer.

As an additional precaution against transmission of colds and influenza, you will not be permitted to attend a class if you exhibit signs of such illness.  You will be asked to request a transfer to a different date.

The CPR course requires physical exertion.  Individuals with existing medical conditions such as pregnancy, bone, muscle, and joint conditions, and respiratory conditions, should consult a doctor prior to attendance.  We do not assume any risk or liability for injuries or illness that may result from course participation.  Please talk to your doctor and stay safe.

Course cancellation by Safety On Site:

Though rare, Safety On Site reserves the right to cancel or re-schedule a course in the case of an emergency, instructor illness or low class enrolment.  In such an event, participants may choose either a full refund or transfer to another date.

Safety On Site will attempt to notify participants of any cancellations at least 48 hours prior to a course.

During winter months we will attempt to notify participants of any cancellations due to storm conditions at least 24 hours prior to a course.

Course certification requirements:

Canadian Red Cross certification is provided upon successful completion of the course.  The certification cards are provided in class.

Participants are required to attend the entire class, and participation is mandatory.

Participants are evaluated based on their ability to perform the first aid and CPR skills during the course, in addition to a written multiple choice test.

Refunds are not provided for unsuccessful attempts.

Our Commitment To Privacy

We take customer privacy seriously and do not sell or give out any customer information. 

Your privacy is extremely important to us. The trust placed in us by our customers is absolutely essential to our success. We understand that and do all we can to earn and protect that trust. We do not share your personal information with any outside companies.   We do share your personal information with the Canadian Red Cross and the Lifesaving Society as required by our contractual agreements with these non-profit organizations.