Payment, Refund and Privacy Policies

Prepayment at the time of registration is required.

Course Cancellation By SOS First Aid

Should it be necessary for SOS First Aid to cancel a course due to low enrolment or
instructor illness, your registration will be transferred to another course at
no charge or a full refund will be issued.

Course Transfer

A one time transfer to another course may be requested at least two business days prior to the course at no charge.

One additional transfer may be requested:  a $20 fee applies.

Cancel With Notice (minimum of 2 business days notice)

To receive a refund, the candidate must cancel more than two business days prior
to the course date. The candidate will be refunded the course fee less $20.00 cancellation fee.

Cancel Without Notice (less than 2 business days)

No refunds will be given when candidate cancels or request a transfer less than two business days prior to the course date.

Candidate may transfer to another course; a $20 fee applies.

Once a candidate transfers to another course, the candidate may no longer request or obtain a refund should they decide to subsequently cancel or downgrade the certification training course for which they were originally registered.

When candidates do not show up for the course in which they have registered, the full course fee per candidate will be charged and no refund will be given.

Please notify SOS First Aid in advance of any absence due to illness. A notified absence due to illness will be treated as a  Course Transfer.

As an additional precaution against transmission of colds and influenza, you will not be permitted to attend a class if you exhibit signs of such illness.  You will be asked to request a transfer to a different date.

The CPR course requires physical exertion.  Individuals with existing medical conditions such as pregnancy, bone, muscle, and joint conditions, and respiratory conditions, should consult a doctor prior to attendance.  We do not assume any risk or liability for injuries or illness that may result from course participation.  Please talk to your doctor and stay safe.

Course cancellation by Safety On Site:

Though rare, Safety On Site reserves the right to cancel or re-schedule a course in the case of an emergency, instructor illness or low class enrolment.  In such an event, participants may choose either a full refund or transfer to another date.

Safety On Site will attempt to notify participants of any cancellations at least 48 hours prior to a course.

During winter months we will attempt to notify participants of any cancellations due to storm conditions at least 24 hours prior to a course.

Course certification requirements:

Canadian Red Cross certification is provided upon successful completion of the course.  The certification cards are provided in class.

Participants are required to attend the entire class, and participation is mandatory.

Participants are evaluated based on their ability to perform the first aid and CPR skills during the course, in addition to a written multiple choice test.

Refunds are not provided for unsuccessful attempts.

Our Commitment To Privacy

We take customer privacy seriously and do not sell or give out any customer information. 

Your privacy is extremely important to us. The trust placed in us by our customers is absolutely essential to our success. We understand that and do all we can to earn and protect that trust. We do not share your personal information with any outside companies.   We do share your personal information with the Canadian Red Cross and the Lifesaving Society as required by our contractual agreements with these non-profit organizations.

Customer Testimonials

  • Hi Velma,

    I really wanted to write you to thank you for all your patience coordinating everything with me. Secondly, I wanted to write you about Allison. We absolutely loved and appreciated her teaching. I have taken numerous first aid courses in the past and none of them have ever come close to what she delivered today. You have a truly excellent instructor that made the content funny, personal and extremely practical. I thanked her personally after class, but I wanted to make sure that you knew how pleased we were as well. Different individuals in the class kept coming up to me afterwards and telling me that they’ve never been taught first aid with such a phenomenal instructor. In the future, when we need any certification, I will most definitely be bringing you our business!

    Thank you!

    Sharon Johnston

  • “SOS First Aid provided Kronos with First Aid and CPR training to our Joint Health and Safety Committee and a few interested employees. Velma was engaging and made what could have been dry material, interesting and informative. Everyone who took the course scored very well on the final exam and I attribute that to Velma’s instruction and engaging delivery of the material. Velma is friendly and very current in the area of health and safety. I would definitely hire her again in future.”

    Jennifer Rea, Canadian Operations Manager, Kronos Inc.

  • “…..we appreciated SOS’ professionalism and training knowledge. Velma is very orgainzed/punctual/trustworth and is an interesting instructor that keeps you engaged in the topic.  Their classes are always fun to attend!”

    Angela Quaranta, Regional Bootcamp Manager, Bootcamp Ontario

  • “It was a pleasure having SOS First Aid provide First Aid training with the staff, they gave very positive feedback. Velma was professional in her approach and everyone was well trained by the end of the day. We will use SOS’  services again for the next round of First Aid training”

    Sue Furlong, Company Trainer/ISO Co-ordinater, Gerrie Electric Wholesale Ltd

  • “….. Your sessions are always professional yet friendly and I will continue to refer you to friends and colleagues any chance I get.  I look forward to booking my 3rd session with you in December with a group of my Personal Trainers.”

    Thanks again for being available when we need you.  You are a “life-saver!”

    Stacey Zita, PTS, Motivation Fitness, Oakville, Ontario