A medical emergency struck our family during COVID-19. Here’s our experience.

My 82 year old Mother-in-law had a medical emergency during week 2 of COVID-19. A trip to Emergency at Mississauga’s Credit Valley hospital had us worried about her, fearful of being near people who had contracted the Coronavirus, and exposing her and us to the disease.

We read the headlines (probably too much) and watch the daily press conferences with our Federal and Ontario leaders. We hear that our healthcare system is under threat as the numbers continue to grow. Self-isolation, physical distancing and the cancellation of surgical procedures, even non-elective, are leaving Canadians with existing medical conditions and scheduled surgeries worried and seriously concerned about the new coronavirus and their own health.

The pressing question is what do you do now if you have a medical emergency, like a stroke or heart attack, during this crisis?

The pressing question is what do you do if you have a medical emergency, like a stroke or heart attack, during this crisis?

 

The answer is that if it is critical, call 911 immediately! Hospitals are currently able to deal with critical situations. Critical means that the person is showing emergency signs and symptoms like unresponsiveness, chest pain, difficulty breathing, stroke-like symptoms, life-threatening bleeding, just to name a few. Do not delay and seek emergency medical attention right away. Do not let the fear of an overwhelmed healthcare system and contracting the virus hold you back.

On the other hand, do not call 911 and tie up the lines for non-emergencies or because you think you or someone you know has the virus. Do not call 911 to report people who are not practising physical distancing. 911 is for emergencies only.

Getting back to our experience this week with my MIL, we were highly impressed with the staff at Credit Valley Emergency despite the chaos created by COVID 19.  Expecting overwhelmed and impatient frontline workers, we found that they were friendly, compassionate and professional. It wasn’t chaotic at all and triage was well managed. The hospital separates suspected COVID-19 patients and has a dedicated area within the hospital to assess and triage people who exhibit symptoms like fever, difficulty breathing and coughing. By separating staff and patients, we felt that the risk to us and my MIL of contracting the virus was substantially decreased.

The healthcare workers were covered from head to toe in personal protective equipment. We are hearing news reports daily that healthcare workers don’t have enough PPE to protect themselves. There is definitely a shortage of PPE. For their sake and ours, we need to protect them by staying home, away from other people, to prevent the spread of the virus in the community. We also need to make sure that our healthcare providers always have the right PPE available at all times. We need them to stay healthy.

Coronavirus is expected to overwhelm the Canadian healthcare system in the coming weeks, and the Ontario government has implemented many strategies in an effort to flatten the curve such to avoid a doomsday situation where the healthcare system can’t meet needs. Overall, people are heeding the requests to stay home, but occasionally you do see people who are breaking the rules, causing a risk to the entire community.

I wanted to give a shout out to my friend and neighbour Marg, a Respiratory Therapist who works on the frontlines at hospitals in Oakville and Toronto. She has posted on Facebook that staff like herself are working with a shortage of masks, gowns, face coverings and PPE in general. Headlines also confirm this as fact. Only in the hospital does she breach physical distancing requirements because she works closely with her colleagues to treat very vulnerable patients, and at times without PPE. When Marg comes home from work she quarantines herself in the basement to protect her family. Both Marg’s husband and her 7 year old daughter are type one diabetics. Coronavirus has a higher mortality rate for the elderly or people with chronic conditions like diabetes.

Hearing stories like Marg’s is heart wrenching and a reminder to us all to continue to practise physical distancing. It’s a sacrifice but we have to do it. We have to work together to stop the spread and to protect ourselves and our healthcare workers. This is how we can all stay safe. If you do not have an emergency, do not call 911 and do not go to Emergency. Instead call your doctor’s office as many visits can now be done online or by phone.

What can you do to stay healthy?

What can you do to stay healthy?

Just like the common cold and the flu, practise good hygiene.

  • Wash your hands frequently with warm water and soap, or use hand sanitizer if proper hand washing facilities are not available.
  • Stay away from people who are sick.
  • Disinfect common surfaces like toys, doorknobs, phones, remote controls and keyboards, frequently.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • If you are going to use gloves, all the same rules above apply.
  • Remove gloves safely so as not to touch any exposed skin.

Learn how to safely remove gloves by watching this video. Remember to dispose of them properly in the garbage. Do no leave them in shopping carts or parking lots or flower pots for someone else to pick them up. We have posted a video on our Facebook page about  How to remove gloves safely

If you become sick:

If you are not feeling well:

  • Stay home!!
  • Cover your mouth using your elbow or sleeve, not your hand, when coughing or sneezing
  • Avoid close contact with people especially those with compromised immune systems, the very young or the elderly
  • Wash your hands frequently with warm water and soap for at least 20 seconds, or use a full pump of hand sanitizer and rub your hands until they are dry
  • Drink plenty of fluids and get lots of rest
  • If you experience symptoms, like trouble breathing, contact your healthcare provider

 If you think you may have COVID-19:

  • Stay home and quarantine yourself!
  • If you have a fever, coughing, or difficulty breathing or have travelled in the last 14 days, follow the Public Health advice to isolate yourself at home and call your doctor.
  • If you need to see your doctor, call ahead.

There are many myths and lots misinformation about COVID-19. Monitor the situation through reliable news outlets, avoid social media, and stay current with information from reliable sources. For up-to-date information, visit Public Health Agency of Canada, Be Prepared, stay healthy, and know what to do if  you get sick.

 

 

Contact

SOS First Aid and Safety Training services the following Southern Ontario communities: Greater Toronto Area (GTA), Mississauga, Oakville, Burlington, Milton, Guelph, Vaughan, Woodbridge, Maple, Richmond Hill, Brampton, Acton, Georgetown, Hamilton, Ancaster, Brantford, Stoney Creek, St. Catherines, and Welland.

Customer Reviews

Vanisha Sara
Vanisha Sara
Great and convenient place to take the course. Instructor was amazing and great mix of learning with fun and laughter . Ready to give first aid and CPR .Highly recommend 😊
Pooja Ghori
Pooja Ghori
Prakash Nagar is the best first aid instructor I have had the pleasure of learning from. His knowledge and intelligence is obvious, his passion to teach is inspiring. I'll be coming back every year for my recertification, and I'm sure I'll learn something new every time
Timothy Votruba
Timothy Votruba
Completed my CPR/BLS blended course with Prakash. He is an amazing instructor. Enjoyed every aspect of the class!
Hafsa Haneef
Hafsa Haneef
The course (BLS / SFA Blended) was well taught and the instructor was charismatic and knowledgeable. Still learned a few things although this is my second recertification of standard first aid!
Alfred Mikhael
Alfred Mikhael
M
M
Vera Ikanone
Vera Ikanone
The instructor is patient and knowledgeable.
Pearl Lin
Pearl Lin
Rachelle Ho
Rachelle Ho
Lena Skibicki
Lena Skibicki
Ray Chang
Ray Chang
it’s good the course
Eunice Kwon
Eunice Kwon
Great experience and presentation skills that allow for in-depth understanding.
Saifallah Ayyad
Saifallah Ayyad
Before coming to my training, I was very anxious but Michelle & Jessica made the training very personal & interesting! They talk about real life situations with their real life experiences! They also care for your experience during your training and make sure that you are comfortable! Definitely will come back here again and recommend them to my friends who needs First Aid Trainings.
Macy S
Macy S
digna George Antoine
digna George Antoine
Chehal Bangotra
Chehal Bangotra
Von Immanuel Yagong
Von Immanuel Yagong
Daniel Tyrrell
Daniel Tyrrell
Janai Menzies
Janai Menzies
Had a great time learning my standard first Aid with CFR-C and AED. The instructor,A.T Summer was very great with her teachings and practicals.
olumide bezi
olumide bezi
Loubna
Loubna
Very knowledgeable and informative instructor!
Nor Farion
Nor Farion
Rhiannon Dawe
Rhiannon Dawe
Vishwa Bhatt
Vishwa Bhatt
Arizo Hasanzadah
Arizo Hasanzadah
Amandeep Kaur
Amandeep Kaur
Really nice. Provided a temporary certificate needed for my clinical as the real certificate would not arrive in 5-7 business days. :)
Chelsea Cano
Chelsea Cano
Anthony Beilin
Anthony Beilin
Olivia Conway
Olivia Conway
Class was interesting and knowledgeable. Thank you
Ichchha GC
Ichchha GC
Irma VB
Irma VB
Dennis was a great instructor with great humor to help pass the long time😂Definitely recommend this course for anyone who’s been wanting to get their First Aid Certification.
Kime Hurrichuran
Kime Hurrichuran
Anish Shirodker
Anish Shirodker
BS bagotrash
BS bagotrash
bella pico
bella pico
Tara Gill
Tara Gill
Domingo Jr. Gonzales
Domingo Jr. Gonzales
Teacher was nice and funny, made class easy to understand
Michiyou Kurokawa
Michiyou Kurokawa
Abid was an amazing instructor and very informative. Probably the best CPR course I have taken! Will definitely be coming back next time I need a recertification.
Sarah W
Sarah W
Eli Becerra
Eli Becerra
Allyson is an amazing instructor, she made the class very interactive and entertaining. I’ve heard from my friends that their first aid classes were boring, but I would love to say that this class was not boring what so ever. I would recommend friends or family that need to take first aid classes from SOS. Thank you Allyson for such a fun and knowledgeable experience😊
Angelika Reyes
Angelika Reyes
Melissa White
Melissa White
Some details weren’t covered, like how fast do you administer compressions.
Andrea Cristini
Andrea Cristini
Great speaker, well paced classes.
Justin S. JR Writes
Justin S. JR Writes
L C
L C
Sachi Chan
Sachi Chan
Louna Aboud
Louna Aboud
Steve McKnight
Steve McKnight
Chris Froud
Chris Froud
Great Basic Life Support Instructor Recert class with Jen Ngo. Very interactive and stress-free!
Kim West-Acernese
Kim West-Acernese
Great BLS instructor revert with Jennifer. Thank you!
WickhamKatie
WickhamKatie
Reilly ODwyer
Reilly ODwyer
Rosa Baby
Rosa Baby
Payal Sharma
Payal Sharma
Thank you Michelle for making class exciting, engaging and most importantly informative.
You Don
You Don
Nadia Hammoodi
Nadia Hammoodi
Hark Marquez
Hark Marquez
Natasha Gilchrist
Natasha Gilchrist
Michelle is really amazing. I learn quiet a bit with her lessons cannot wit to re-take the course every year and hopefully I get to be in her class!!
Diane Ho
Diane Ho
Joseph Melo
Joseph Melo
Michelle was knowledgeable and super engaging with many experiences to share. I feel confident to provide emergency first aid if needed. Thank you!
Natasha Cappadocia
Natasha Cappadocia
Michelle was lovely! Her personal anecdotes made the material memorable and made what could have been a very long boring day, fun. Thank you!
Tyana Mohamed
Tyana Mohamed
Anthony Man
Anthony Man
Siddhartha Datta
Siddhartha Datta
briar hutchison
briar hutchison
JEERAYAPA ZHANG
JEERAYAPA ZHANG
Olivia Ture
Olivia Ture
Shreya Joshi
Shreya Joshi
Ioana Popescu
Ioana Popescu
manvi gambhir
manvi gambhir
Mr. Pounall made the experience extremely educating, while entertaining with his jokes every now and then. For the future he should work on enhancing his stand up comedy career and making a few global tours to make this 5 stars a 6 star.
Patrick L
Patrick L
Leonard Dsouza
Leonard Dsouza
Noman jamal
Noman jamal
Thalia
Thalia
Kiran Sandhu
Kiran Sandhu
Jessamyn Bickle
Jessamyn Bickle
Wonderful experience! Allyson , the instructor was very resourceful & up to date. Enjoyed thoroughly. A great learning experience.
Dipalee Vajaria
Dipalee Vajaria
sanja c
sanja c
Prakash Nagar is a great program host/teacher. 10/10 recommended 🙌🏻
Mae Suliguin
Mae Suliguin
The mask fit certification was professional and very thorough. I really liked Patrick, the mask fit specialist. He's very knowledgeable, really personable and fun. The Kingbridge Garden Circle location is also very accessible, clean and ample free parking. I was really pleased with the session.
Rita Ganassini
Rita Ganassini
purna desar
purna desar
Amazing teacher so well done
Samantha Kazanczuk
Samantha Kazanczuk
Mariel Mendoza
Mariel Mendoza
Lisa Pim (Lcp)
Lisa Pim (Lcp)
Tyler Pimentel
Tyler Pimentel
Johnny pimentel
Johnny pimentel
melanie cianci
melanie cianci
Moe Rafid
Moe Rafid
Pamela A
Pamela A
Laurie Gallant
Laurie Gallant
SOS First Aid and Safety Training is a wonderful organization! 🙏Speaking to Velma in many occasions, and meeting the instructor, Peggy, was enlightening as they assured me that my daughter, Mariella would receive accommodations achieving her First Aid and CPR Level C certification with support. 🥰 Being a parent who advocates for their child when in need is so important. ✅ Being heard and supported is truly amazing! 🦋 Every child, teenager, or adult learns is his or her own way. 💕Hopefully, people continue to see, acknowledge, and remember that everyone is special and there must be patience, empathy, and compassion for each person in any life situation! 👏🏼 Being able to obtain this certificate is a milestone for a 14 Year Old who said, “Mom, I could have had a day off on Saturday, and it is a class with adults! —-and we had to study an entire manual full of too many modules!!!” ☺️ Again, much gratitude and thanks to Velma and Peggy at SOS First Aid for the extra time and support given to my daughter. 🦋 Not only did the girls learn how to save lives, they learned how to adapt and persevere! Dream Big! 🙏
Mary Jane Guibao Wheeler
Mary Jane Guibao Wheeler
Purvi Desai
Purvi Desai
Very informative session. Patrick did a good job at making it fun.
Maria Jaramillo
Maria Jaramillo
Rebecca Keane
Rebecca Keane
Kacy Knight
Kacy Knight
Patrick was a great instructor!
Alifiya Al-Harazi
Alifiya Al-Harazi
Courtney Priest-Brown
Courtney Priest-Brown
Blood Orange Beauty
Blood Orange Beauty
Jon
Jon
Michelle k was amazing learned alot of good things, I found she was verry thorough and to the point, realy enjoyed and would recommend the class to my peers
Tevin Taylor
Tevin Taylor
Youngwon Kim
Youngwon Kim
Great course! Loved the instructor Mr.Nagar (I think) he was funny and provided great real life instructions and examples.
Divya Sharma
Divya Sharma
Patrick was a great instructor for N95 mask fitting test. Thanks for the great experience.
ahmad kd
ahmad kd
Patrick was great. Class was easy to understand and they were well prepared with copies of sheets and allowed e transfer payments for those who needed a mask provided which was very helpful.
Marina Naalband
Marina Naalband
Arielle U
Arielle U
It was amazing experience and Patrick was helpful .
Alia Mohamed
Alia Mohamed
Sarah Fox
Sarah Fox
The instructor Patrick was very pleasant and engaging. He explained the content clearly and was very knowledgeable about the topic.
Georgianna Kelly
Georgianna Kelly
Mary Jane Gambito
Mary Jane Gambito
Excellent session. Patrick explained everything clearly.
Rohini Telang
Rohini Telang
Patrick Sacco completed my N95 mask fit test and was very kind and knowledgeable. He explained the procedure and was very informative.
Conida Halley
Conida Halley
Oneisha Donaldson
Oneisha Donaldson
George El Khal
George El Khal
Eubelyn Pagayon
Eubelyn Pagayon
Ai T
Ai T
Instructor Michelle is lovely, knowledgeable, had a wealth of personal experiences to share to make the first aid material relatable and accessible. Velma always has a great team and I'm always happy to update my trainings with SOS every time.
Kim FB
Kim FB
Paul McNeil
Paul McNeil
Good place to do Mask fit test and pcr.Kind and generous instructor specially patrick
harshil patel
harshil patel
Fantastic instructor. Clear, easy to understand instructions. Very friendly.
Lisa Hickey
Lisa Hickey
SHREYA PATEL
SHREYA PATEL
Patrick Sacco was very thorough with the N95 testing!
Krystal Goulbourne
Krystal Goulbourne
Kaleigh Redel
Kaleigh Redel
Instructor is very energetic and have a good energy through out the training. Recommended.
Anthea Katon
Anthea Katon
Great way of educating, clear, good
maggie abrahem
maggie abrahem
Rodica Suciu
Rodica Suciu
Jahnvi patel
Jahnvi patel
Brianna Zuniga
Brianna Zuniga
KHUSHALI PATEL
KHUSHALI PATEL
Patrick was awesome! Great demonstration! He was fun, funny and made the test enjoyable. Totally recommend!!
Gaurav A
Gaurav A
levent sevim
levent sevim
Paul and Elizabeth Gilbert
Paul and Elizabeth Gilbert
The instructor Patrick was super friendly
Dr. Harsh Parikh
Dr. Harsh Parikh
Jackie
Jackie
Dorothy Murray
Dorothy Murray
E Aquino
E Aquino
Abbey Garant
Abbey Garant
The instructor (Mitchell)was amazing.
vennah tondoya
vennah tondoya
A fast and friendly fit test experience. Patrick Sacco was nice and very informative. Thanks!
Arianna Mailloux
Arianna Mailloux
HARPREET KAUR
HARPREET KAUR
WASIM SASSILA
WASIM SASSILA
Jyoti Syroop
Jyoti Syroop
Dazzel Roco
Dazzel Roco
Jasdeep Bains
Jasdeep Bains
Patrick was great!
Abena Agyeman
Abena Agyeman
Juliana De Oliveira
Juliana De Oliveira
Awesome instructors, the class was so enjoyable and easy to understand!
Arthi Siva
Arthi Siva
De Muffin
De Muffin
Mobs_ Nishikino
Mobs_ Nishikino
9th Oakville Trafalgar Beavers
9th Oakville Trafalgar Beavers

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